David Waller BSc MBA MBCS CEng CITP

Director and Company Secretary

David Waller was active in Cranfield University’s Benefits Management research in the mid 90’s, applying the method in the rollout of BT’s intranet, one of the first, largest and most successful corporate Intranets. He then took BT’s benefits experience to his customers in finance, utilities and central government. He developed Benefits Management as a sales tool to develop new business and improve customer relationships. This proved valuable in winning Local Government partnerships and in BT’s successful bids in the NHS National Programme for IT.


  • By extending Business Benefits Management into thought leadership and business development, David assisted major customers in determining their business needs and managing the necessary business changes to realise maximum benefits.

  • Advised a number of Central Government departments on the introduction of intranet Knowledge Management applications. He participated in think-tank studies on topics such as remote working, public value and national ID cards. He drafted BT’s contribution to the public consultation on eGovernment.

  • Recruited into the NHS to establish a public sector focused benefits management toolset. He was quickly seconded to NHS Connecting for Health as North East Cluster Benefits Realisation Manager. Later he provided Benefits Management advice into the NHS-wide Integrated Service Improvement Programme.

  • Created a comprehensive tools, guidance and training package to facilitate the introduction of a Benefits Management strategy and benefits-led business case for NHS Wales Informing Healthcare.

  • The NHS IC Programme Delivery Office uses his method to select and manage benefits from its portfolio. He has been invited to establish a Benefits Management practice in a national £multi-million programme. He mentors a Learning Group of NHS Benefits Leads in Yorkshire

  • David also runs www.goalmodelling.com which advises young adults on decision making tools and techniques.

  • Led the development of products, services and information ‘packages’ at the NHS IC where product development involved the capture of strategic requirements, such as a national project to extract and analyse Primary Care data. Introduced a formal method for selecting and managing benefits from the programme portfolio. His analysis of the benefits delivered from a £multi-million programme persuaded The Board to invite him to establish a Benefits Management practice in their follow-up programme. The Learning Group he mentors for NHS Yorkshire and the Humber enables him to keep the methodology fresh and at the forefront of service improvement activity in the area.